NNRA’S MANAGEMENT TRAINS HER FRONTLINE WORKERS

NNRA’S MANAGEMENT TRAINS HER FRONTLINE WORKERS

The Management of the Nigerian Nuclear Regulatory Authority (NNRA) organized a two-day training for her frontline workers on “How to Improve Customer Relationship/Productivity and Service Delivery” from 4^th-5^th of August, 2021 at its Headquarters in Abuja.

The training which is in line with the Authority’s mandate to train its staff with basic knowledge on how to improve productivity and service delivery at workplace was aimed at improving productivity performance, career growth and understanding good customer service relationship.

The DG/CEO Dr. Yau Idris, while addressing the participants at the opening ceremony stated that the training is expected to educate frontline workers to understand excellent customer service relationship being the first port of call for NNRA customers and stakeholders. He urged the participants to take the training serious so as to improve on their job performances and portray the NNRA brand in a good and professional manner.

The training had resource persons from within and outside the NNRA and paper presentations were made on; Interpersonal Communication Skills in workplace, Courtesy Language at Workplace, Emotional Intelligence at Workplace, Code of Conduct/Work Ethics, Basic Principles of Personal/Personnel Security and Security Consciousness at Workplace.

The training had about Sixty (60) Participants drawn from Front Desk Office, Work and Services, Transport and Security Units of the Organization.